Telco & Media

Telecommunications companies, service providers and media companies in high demand
Telecom companies, service providers and media companies are facing strong challenges in the context of the introduction of new technologies and changing business models, increasing cost pressure and high demands on information security. At the same time, the quantum leaps in modern technology are also causing massive changes in customer requirements. This requires increased customer centricity and loyalty. AWK supports you in successfully mastering these challenges.
Telco & Media
Rolf Wagner
Head of Service Providers & Media
+41 58 411 95 87

Telecom companies, service providers and the media are subject to constant change, which requires a high degree of innovation as well as flexible and powerful ICT solutions.

Declining profitability due to the prevailing price pressure also requires lean, highly efficient operating processes and professional service portfolio management.


The technology available today is changing and increasing customer demands. Customers expect excellent support and integrated sales channels, including digital channels, the Internet and their smart phones. The new mobile communications standard and the intelligent networking of devices using the Internet of Things (IoT) offer high market potential in both B2B and B2C environments. The integration of all technical services on one platform and a customer-oriented approach to product development and sales are crucial for the successful development and marketing of IoT solutions.


Our experienced consultants know how to position themselves as successful service providers in a highly competitive market. They combine a structured and methodical approach with technology and process know-how and help you to increase your operational efficiency as well as your customer experience and to open up new, sustainable growth areas through targeted digital innovation, restructuring and convergence.


No other economic sector is changing as rapidly as the technology, communications and media world. We help you to use the upcoming change to the advantage of your company and to exploit existing diversification and growth potential in a targeted manner.

How we can assist you:

Our experienced consultants know how to position themselves sustainably as successful service providers in a highly competitive market. They combine a structured and methodical approach with technology and process know-how and help you to increase your operational efficiency as well as your customer experience and to open up new, sustainable growth areas through targeted digital innovation, restructuring and convergence.

No other economic sector is changing as rapidly as the technology, communications and media world. We help you to use the upcoming change to the advantage of your company and to exploit existing diversification and growth potential in a targeted manner.
PDF | 928.78 KB |

The Customer at the Centre

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Computerworld (2019/04)
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Customer Centricity

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AWK FOCUS (2019/04)
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Swisscom will switch off existing telephony in 2017 - what next?

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Erfolg (2015/03)
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Social Media Intelligence - a new form of information retrieval

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Swiss Police Informatics Congress SPIK (2015/03)
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Mine your data - A way to a better understanding of the company

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AWK KNOWLEDGE (2013/03)

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"All IP" - Communication in upheaval

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AWK KNOWLEDGE (2014/12)

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Requirements Engineering - decisive for project success

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AWK KNOWLEDGE (2013/09)

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Successful process optimization in practice

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AWK KNOWLEDGE (2013/12)

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ICT - the key to a successful strategy and its implementation

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AWK KNOWLEDGE (2014/03)

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Data centers - successful combination of Swiss strengths

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AWK KNOWLEDGE (2012/09)

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IT management creates synergies

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Computerwoche (2014/10)

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Processes and tools for a lived Business-IT-Alignment

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AWK KNOWLEDGE (2012/06)

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Hello, anybody there?

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Speech at the Troopers Congress (2015/03)

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Cloud Computing - Cloudy with a View of the Sun

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AWK KNOWLEDGE (2012/12)

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