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Telco & Media

Telecommunications companies, service providers and media companies in high demand
Telecom companies, service providers and media companies are facing strong challenges in the context of the introduction of new technologies and changing business models, increasing cost pressure and high demands on information security. At the same time, the quantum leaps in modern technology are also causing massive changes in customer requirements. This requires increased customer centricity and loyalty. AWK supports you in successfully mastering these challenges.
Telco & Media
Veniamin Galius
Veniamin Galius
Oliver Seme
Oliver Seme

Telecom companies, service providers and the media are subject to constant change, which requires a high degree of innovation as well as flexible and powerful ICT solutions.

Declining profitability due to the prevailing price pressure also requires lean, highly efficient operating processes and professional service portfolio management.


The technology available today is changing and increasing customer demands. Customers expect excellent support and integrated sales channels, including digital channels, the Internet and their smart phones. The new mobile communications standard and the intelligent networking of devices using the Internet of Things (IoT) offer high market potential in both B2B and B2C environments. The integration of all technical services on one platform and a customer-oriented approach to product development and sales are crucial for the successful development and marketing of IoT solutions.


Our experienced consultants know how to position themselves as successful service providers in a highly competitive market. They combine a structured and methodical approach with technology and process know-how and help you to increase your operational efficiency as well as your customer experience and to open up new, sustainable growth areas through targeted digital innovation, restructuring and convergence.


No other economic sector is changing as rapidly as the technology, communications and media world. We help you to use the upcoming change to the advantage of your company and to exploit existing diversification and growth potential in a targeted manner.

How we can assist you:

Our experienced consultants know how to position themselves sustainably as successful service providers in a highly competitive market. They combine a structured and methodical approach with technology and process know-how and help you to increase your operational efficiency as well as your customer experience and to open up new, sustainable growth areas through targeted digital innovation, restructuring and convergence.

No other economic sector is changing as rapidly as the technology, communications and media world. We help you to use the upcoming change to the advantage of your company and to exploit existing diversification and growth potential in a targeted manner.
PDF | 928.78 KB |

The Customer at the Centre

AWK Focus (2019/04)


The twelfth edition of the renowned IT security conference Troopers took place in Heidelberg from 18 to 22 March 2019.

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PDF | 1.45 MB |

Swisscom will switch off existing telephony in 2017 - what next?

Published

Erfolg (2015/03)


The uniform transmission of voice, video and data via the Internet Protocol (IP) has become established worldwide.

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PDF | 515.07 KB |

Social Media Intelligence - a new form of information retrieval

Published

Swiss Police Informatics Congress SPIK (2015/03)


Social media intelligence is a form of information gathering from public sources (open source intelligence). Its special features are the high volume of information and its speed

and timeliness.

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PDF | 2.79 MB |

Hello, anybody there?

Published

Speech at the Troopers Congress (2015/03)


“In theory there is no difference between theory and practice. In practice there is.”


Yogi Berra

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PDF | 316.47 KB |

"All IP" - Communication in upheaval

AWK KNOWLEDGE (2014/12)


By the end of 2017, the existing public switched telephone network (PSTN) throughout Switzerland will be converted to IP technology (Voice over IP, VoIP). Until then, most of the existing subscriber switching systems in companies will either have to be adapted or replaced.

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PDF | 527.39 KB |

IT management creates synergies

Published

Computerweek (2014/10)


eGovernment opens up new opportunities to work together synergistically across the strongly vertically organised and federally shaped administrative units. Thoughtful implementation brings advantages, but also poses challenges for IT management.

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PDF | 422.49 KB |

ICT - the key to a successful strategy and its implementation

AWK KNOWLEDGE (2014/03)


Many companies only get as far as formulating the strategy. How can implementation be ensured?

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PDF | 229.37 KB |

Successful process optimization in practice

AWK KNOWLEDGE (2013/12)


Companies today are subject to constant change. Examples of change triggers are changes in the market, mergers, outsourcing or even new laws and industry standards. Therefore, the management of business processes is part of the everyday life of companies today.

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PDF | 439.50 KB |

Requirements Engineering - decisive for project success

AWK KNOWLEDGE (2013/09)


Wherever it is a question of turning a goal into reality by means of a project, one has to deal with requirements. It is important to take into account the relevant needs of all stakeholders and the given framework conditions and to document them in a meaningful way.  

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PDF | 355.43 KB |

Mine your data - A way to a better understanding of the company

AWK KNOWLEDGE (2013/03)


The amount of data in companies increases on average by 40% annually. This data is mostly only used within dedicated business applications. In addition to classic application data and unstructured document collections, machine-generated data from devices and systems has also increased significantly. In the context of social media and e-business, new types of tools for data analysis and interpretation have come onto the market in recent years that do not require a data warehouse.

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PDF | 581.13 KB |

Cloud Computing - Cloudy with a View of the Sun

AWK KNOWLEDGE (2012/12)


The internet itself originated from the idea of accessing centrally provided computing power via a network. Cloud computing develops this approach further. Increased network performance and simplified access make it possible today to use IT resources of almost any kind via the internet.

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PDF | 378.84 KB |

Data centers - successful combination of Swiss strengths

AWK KNOWLEDGE (2012/09)


In many IT organisations, data centre building services and IT systems are operationally separated, with their own specialised service providers and separate service catalogues. The operation of building infrastructures is called facility management, the operation of IT infrastructures is called IT service management.

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PDF | 342.63 KB |

Processes and tools for a lived Business-IT-Alignment

AWK KNOWLEDGE (2012/06)


The current demands on IT and its CIOs are high. On the one hand, IT as a business enabler should deliver an optimal value contribution to the company's success, offer agile and flexible high-quality solutions and be customer-oriented. On the other hand, it has to operate with stagnating or declining IT budgets and increase its efficiency year after year.

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AWK World

AWK World

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PDF | 1.97 MB |

Resilience

AWK Focus (2019/10)


The buzzword "resilience" is omnipresent in the entrepreneurial context for one simple reason: the future is becoming increasingly difficult to predict in concrete terms. Resilience increases the resistance of companies to unknown and often negative events.

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