Customer Centricity in the Energy Market

The transformation from a traditional energy supplier to an energy service provider, the digital transformation and increasingly individualised customer needs are placing new demands on energy supply companies that cannot be met with previous approaches and recipes. "Customer management" is a thing of the past. What counts in the future is "customer centricity".

Read more about the opportunities and challenges in the article by Dr. Schmuel Holles and Tobias Keel.