Eraneos KNOWLEDGE

The demands on a modern administration are diverse and continuously increasing. Nowadays, the administration must do much more than implement clearly defined processes based on legislation. In the past, defined and relatively rigid processes and structures helped to ensure regularity and legal certainty. Today, topics such as customer centricity, increasing efficiency and increasing demands on employees are omnipresent in public administration. On the other hand, thanks to New Public Management, the scope for action has become greater. This room for manoeuvre must be used consistently in order to adapt the administrative system to the new needs. Smart government starts with an effective business strategy. In this Eraneos WISSEN we show the benefits of a business strategy for an office or a department in the administration, how it can be designed effectively and what in particular needs to be taken into account.